Providing of tourism organizations sustainability through Tripple Bottom Line approach

Abstract

The hospitality industry´s footprint is characterized by heavy resource consumption and significant waste production. Due to the sustainability there is necessary to use triple bottom line approach, to measure hospitality industry impact on people, the planet and profits (3P criteria). The hospitality has improved its efforts to effectively measure and protect natural resources, but the pillar of social sustainability is increasingly highlighting the role of people. Hospitality sector does not publicly report any of the criteria; only the activities associated with social care and overall welfare. Therefore, we researched possibility to use a joint sustainability index to measure the 3Ps for hospitality industries. The results reveal methods, models, inputs, and outcomes and define the users by anticipating their needs in terms of new sustainability measures in the hospitality industry. The results show that the planet category was weighted the highest, the people category was weighted highly for satisfaction, and profit category was weighted on the upper scale during the research period. This contribution employs a hospitality organization model, but the ideas can be extended to whole other types of organizations.