Analytical Factors Boosting Service Delivery Among Staff in Academic Libraries: A Review of the Literature

Abstract

Service delivery is an integral part of the activities that must be regularly performed by the personnel of any library, especially in academic libraries. This review paper focused on the analytical factors that could boost the service delivery among staff in academic libraries. These include quality of library services, user satisfaction, user engagement, staff performance, access to information, library usage, and the academic performance of students. The paper reviewed relevant literature on each of the outlined factors to enable library staff to know how each factor would boost their service delivery job in their various libraries where they are saddled with the task of providing relevant educational resources in meeting the information needs of readers. To this end, it is expedient for the library management to seek and put in place those motivating factors that would improve the service delivery of its staff in the academic community. Also, the library management should engage their staff on the necessity of meeting the information needs of readers as they look up to the library as their last hope in getting relevant information for their academic and research activities. Besides, the institution’s management should give adequate support and provision for training and retraining of its workforce especially the library staff to enhance their productivity.

Keywords

• academic libraries
• ekiti state
• library staff
• service delivery
• service delivery factors