The Effective Management Factors of Improvement Projects in the Organizational Excellence

Abstract

Business Excellence Models (BEM) are frameworks can help organizations to focus thought and action in a more systematic and structured way that should lead to increased performance. By implementation of excellence models and self-assessment, organizations enable to define different improvement projects. Therefore, improvement projects as a key pillar of business excellence models is one of the main success factors of BEMs. The present research seeks to identify and categorize the components the implementation of improvement projects in BEMs by analyzing how improvement projects are managed to provide guidance for their implementation in organizations. In this regard, by reviewing the literature and conducting semi-structured interviews with experts, 15 components to manage improvement projects have been identified and evaluated using an accredited questionnaire. By using exploratory factor analysis, the components are categorized into four main factors including definition and prioritization, implementation, formalization and support, structured and integrated monitoring of improvement projects. This research identifies and classifies the components of improvement projects, enabling a broader understanding of managers and experts in implementing business excellence models and enhancing the effectiveness of the process of organizational excellence.

Keywords

• business excellence model
• self-assessment
• improvement projects
• success factors