Wpływ strategii zarządzania jakością na ocenę efektywności procesów transportowych małych i średnich przedsiębiorstw

Abstract

During continuous market competition, focusing on the customer service level, lead times and supply flexibility is very important to analyze the efficiency of logistics processes. Transport processes are a key process that provides physical material flow through the supply chain. At present, it should be noted the dynamic development of the SMEs sector in transport services, both domestically as well as in European Union. The article presents the problem of analysis and evaluation of the transport processes efficiency in quality management aspect.

Keywords

• Small and Medium Enterprises (SME)
• transport process efficiency
• operational controlling
• transport process