Management znanja v socialnem delu v Sloveniji

Abstract

Knowledge management is becoming increasingly important in the social work environment. The aim of this article is to present the current scope of knowledge management activities in Slovenian social work centres, which are an important actor in the field of social work. The scope of knowledge management is defined in terms of top management responsibilities and the four main phases of the knowledge management process (creation, storage, transfer and implementation of knowledge). Analysis of data from an online questionnaire (n = 98) shows that knowledge management activities are relatively uncommon in practise. The results also indicate that further studies of knowledge management in social work centres are needed to achieve a broader understanding and acceptance of the concept, which could improve the quality of services offered to users.

Keywords

• knowledge management
• social work
• scope of knowledge management
• quantitative analysis
• knowledge