Algorithm for ranking applications in QS with priorities in the agro-industrial sector

Abstract

The study delves into the queuing process for warranty or post- warranty service requests in companies specializing in repairing electronic devices within the agro-industrial sector. The research also investigates the environmental implications of such operations and the environmental challenges related to servicing electronic devices in agricultural production. To streamline maintenance operations and cut costs, a logistic allocation approach for requests is proposed based on queuing systems theory principles. By analyzing workshop operations, a repair work performance scheme is developed, aligning with the specifics of agricultural production and environmental considerations in device maintenance. This has helped outline the primary requirements for the information system, creating diagrams that detail the sequence of processes for order addition, diagnostics, repair, spare parts ordering, and waste disposal. Using terminology from mass service systems, the workshop process is described, and an algorithm for preliminary time parameter calculations has been formulated to predict service completion dates. This methodology not only enables timely updates for customers regarding service completion times and the optimization of order routing through various channels, but it also contributes to addressing the adverse environmental impacts, a critical aspect in the organization of activities within the agricultural sector.