Sociodemographic Variations on Public Service Motivation among Health Professionals in Portugal: Insights Post-COVID-19 Pandemic

Abstract

The depletion of health professionals’ morale and motivation in the aftermath of the COVID-19 pandemic sparked an interest in understanding what drives workers to choose and remain motivated in the health sector. This study contributes to a better understanding of this phenomenon by specifically analyzing the sociodemographic underpinnings of health professionals’ public service motivation (PSM) in Portugal. The rationale is to analyze whether PSM varies among health professionals according to gender, age, education, and managerial position in an unexplored area (health) and context (Portugal). A shorter version of the PSM scale was applied to health professionals (doctors and nurses) (n = 413). The results suggest that there are differences regarding gender and age, specifically with female and older participants presenting higher levels of PSM. The same is true for those who hold a managerial position. Our results align with patterns found in studies conducted within other cultural contexts. Most importantly, however, by exploring higher and lower PSM levels according to different sociodemographics, we provide relevant clues for future qualitative studies and formulate practical measures to tackle these issues, thereby strengthening evidence-based policy formulation.

Keywords

• public service motivation
• health workers
• motivation
• Portugal
• hospitals
• sociodemographic variables