Evaluación del desempeño y formación en el sector turístico: Un es-tudio bibliométrico desde la psicología de los RRHH

Abstract

A descriptive bibliometric study is presented in which it is analysed the scientific literature about performance evaluation and training in tourism sector regarding HR Psychology perspective. 26 scientific documents were found about this topic between 1982-2008 years. More than the 50% of the documents are concentrated between 2004-2008 years. 44 authors have written these documents, in gen-eral they only have published one time. More than the 30% of the authors become from North American universities. The thematic analysis permitted to classify the content in three levels: individual, organiza-tional and regarding the tourism sector. Documents emphasized the balance between HR policies and organizational reality to survive and to develop during the long term.

Keywords

• Tourism sector
• HR psychology
• Performance evaluation
• Training.