Zagadnienie skuteczności pomocy społecznej. Symboliczna (oczekiwana) tożsamość klienta pomocy społecznej. Pomoc społeczna jako gra o kontrolę sfer niepewności. (Raport z badań)

Abstract

The article pertain to a case study research of social assistance processes in a social policysystem of G. city. A main method of investigation was opened, unstandardized systematicinterviews with social workers, political figures and administrators of the system. Social servicesin experiences of our respondents we have interpreted as games for uncertainty control. The gamesin perspectives of social workers and administrators of the system we understand as pedagogicalenvironments for customers which in the processes of these interactional games shape manyof the social, adaptive skills. Such skills enable customers institutional identity managementand effective winning spheres of freedom from control. Behavioural strategies of social workersin institutional and organizational environment in relation to customers we conceptualize asexchange models of a “gift for power” above customers spheres of uncertainty control. Inefficiencyof social assistance comes from incapacity of such aid to effectively exchange gifts for uncertaintycontrol in daily situations for customers. The Institution of social services has many functionalsubstitutes in social, political and economic environments which are much more effective. Secondgoal of our investigation was a presentation and portrayal of the real pedagogical environmentof social workers. Theory of social intervention and social pedagogy suffers from too many abstracts from reality foundations, premises und presumptions. So social pedagogy as practical science needs also careful and diligent investigation of real social practices in institutional and organizational environment of social policy systems.

Keywords

• social assistance
• social policy
• pedagogical environment
• institutional-organizational environment
• normative model
• positive-pragmatic model