CONFLICT MANAGEMENT IN THE SPHERE OF HOUSING AND COMMUNAL SERVICES AS A FACTOR INCREASING THE LEVEL OF EFFICIENCY OF MANAGEMENT OF THE INDUSTRY

Abstract

In article the main approaches to management of the conflicts in the sphere of housing and communal services are considered, the analysis of established practices of development, formation and management of conflict situations is carried out, offers on approaches to management of the conflicts taking into account specifics of service trade are given. On the basis of assessment of the conflicts in the sphere of housing and communal services conclusions are drawn that a conflict situation - the development of the relations leading to emergence of contradictions which reasons can be: interpersonal relationship, misunderstanding between chiefs and subordinates, disorganization of personnel, high expenses of low-skill work at low payment, etc.

Keywords

• conflict management
• sphere of housing and communal services. the system of work organization
• leader
• personnel management