The implementation of knowledge-intensive services in drawing out and bottling of natural mineral water

Abstract

As suggested by its title: “The Implementation of Knowledge-Intensive Services in Drawing Out and Bottling of Natural Mineral Water, the objective of the paper is seen in describing theoretical basis of implementing knowledge-intensive services in the environment of Slovak enterprises and, based on the example of a specific production company, to demonstrate the possibility of using such services when resolving partial practical issues as well. Specific features of the nowadays provided services: of non-material nature – services are not represented by commodities but by activities; a new trend of services providing – rendered services are often associated with products from other branches of industry; intertwining of a variety of both material and immaterial services being rendered; strong linkage of the service produced to a specific place and time of providing; non-warehousing of the service for future use; simultaneous service-producing and consuming – accommodation providing and restaurant operating services, possibly also relaxation, wellness, health resort and related services.

Keywords

• Mineral water
• Pareto diagram
• Purpose-built model
• Services