CRISIS DOMINATION AND CRISIS RESPONSE STRATEGIES OF INDONESIAN STATE-OWNED COMPANIES IN ONLINE MEDIA DURING JANUARY 2007 – JULY 2018

Abstract

A crisis is an unexpected event that threatens the important expectations of stakeholders and has a serious impact on organizational performances. By understanding the type of crisis that exists, it will help organization to choose the right crisis response strategy. This study uses positivistic paradigm with quantitative method through content analysis for collection data techniques. The purpose of this study is to describe domination of crisis types and crisis response strategies of state-owned companies in Indonesia, PT. Pertamina (Persero) and PT. Telkom Indonesia (Persero) Tbk, which was reported by detik.com within 10 years. Content analysis was conducted on total of 189 news crisis obtained from news on detik.com for the period Januari 2007 – July 2018. The results of the study based on Situational Crisis Communication Theory by Coombs and Holladay (2002). This study shows that there are different styles between two companies in responding to the current crisis situation.

Keywords

• Content analysis
• crisis type
• crisis response strategy
• situational crisis communication theory
• state-owned companies
• Indonesia