Intervention et développement organisationnel en clinique de l’activité

Abstract

This article examines an organizational development for health and performance in work psychology. Based on an intervention at the Renault Flins factory, we study how the clinical framework has led to the design and generalization of an organizational device for dialogue on work quality which provides sustainable dialogue and action on work issues in the factory. This case shows the importance of a methodology that makes personal, collective and organizational development both the object and the method of intervention. Indeed, from a health and performance perspective it shows that in order to develop the organization, it is necessary for the professionals concerned to experiment on its transformation during the intervention. Moreover, this system, which has given rise to a new function as a referent operator, underlines the importance of improving the existing technical and hierarchical division to make conflicts of criteria on the quality of work, the source of efficiency and health in the organization.

Keywords

• quality of work
• criteria’s conflict
• intervention
• development
• organization
• health and performance