Moderators of Job Characteristics – Job Satisfaction Relationship in the Tourism Industry

Abstract

Human capital is generally recognised as the foundation of competitive advantage in the modern economy. Hence methods of work environment development have attracted more attention to recruit and retain high-quality job candidates. The purpose of the paper is to identify factors that moderate the relationship between job characteristics and job satisfaction in the tourism industry. Individual, organizational, and national components have been put underinvestigation. The paper analyses results of the 5th European Working Condition Survey run by Eurofound. The investigation reveals that the overall satisfaction with work in tourism is associated primarily with social value, followed by economic value, job content, and development value. Job characteristics – job satisfaction relationship is moderated by employment status of respondents, company size, type of activity, and T&T contribution to employment.

Keywords

• job satisfaction
• job characteristics
• tourism industry
• European Union