Application of quality control circle activities combined with KANO model to improve the nursing satisfaction among hospitalized patients with gynecological diseases (运用品管圈联合卡诺模型提高妇科住院患者护理工作满意度)

Abstract

Objective To investigate the effect of quality control circle (QCC) activities combined with KANO model on improvement of nursing satisfaction among hospitalized patients with gynecological diseases. Methods A QCC team was established to analyzed the current situation and factors influencing the nursing satisfaction among hospitalized patients with gynecological diseases. The PDCA procedure and KANO model were adopted in decision making and carrying out countermeasures. Results The nursing satisfaction rate among hospitalized patients with gynecological diseases was increased form 90. 11% to 96. 28% after implementation of QCC activities. Conclusion Continuous quality improvement by using QCC is effective to improve the nursing satisfaction among hospitalized patients with gynecological diseases. (目的 探讨品管圈活动联合卡诺模型提高妇科住院患者护理满意度的效果。方法 成立品管圈, 确定“提高妇科住院患者对护理工作满意率”为活动主题, 进行计划拟定、现况把握、原因分析, 运用 PDCA 程序、卡诺模型, 拟定对策并组织实施, 分析效果。结果 针对改善重点, 通过品管圈活动, 将妇科住院患者对护理工作满意率由90. 11%提高至96. 28%。结论 通过品管圈活动, 持续性改进, 有效提高妇科住院患者对护理工作满意度, 从对提升科室品牌形象、医院知名度及社会影响力产生积极意义。)

Keywords

• quality control circle
• kano model
• hospitalized patients
• nursing management
• 品管圈
• 卡诺模型
• 住院患者
• 护理管理