THE MEDIATION IMPACT OF ORGANIZATIONAL COMMITMENT ON THE TOTAL QUALITY MANAGEMENT PRACTICES AND INDIVIDUAL READINESS FOR TQM IMPLEMENTATION WITHIN YEMENI OIL UNITS

Abstract

However there is a huge amount of research on Total Quality Management Practices (TQMps) as a multidimensional construct on individual readiness, there seems to be a lack of literature that provides detailed accounts of procedures for how Total Quality Management Practices (TQMps) have an impact on individual readiness for change (IRFC). This research analyses organizational commitment as a mediator by which total quality management augments individual readiness for change. A survey was conducted on a sample of 360 Yemen Oil Units (YOUs) employees selected using stratified random sampling methods. The data from the self-administered questionnaires, which had a return rate of 60%, was subjected to Structural Equation Modelling (SEM) analysis and validated that TQMps were the most prominent gauge for individual readiness for change. Furthermore, TQM practices were linked to the rise in Employees' organisational commitment as well as the growth in IRFC. The aim of this research is to further examine the association between TQM practices and the IRFC.

Keywords

• organizational commitment
• total quality management practices
• individual readiness for change
• oil companies
• yemen