Client-centric transformation of pension provision in the context of digitalization

Abstract

The problem of decent pension provision remains relevant in modern realities, despite its repeated reforms, the optimal model has not been found, the analysis shows that the total number of pensioners per 1000 people of the population is increasing in dynamics, the aging of the nation continues. The article suggests some ways to solve the current problem, such as the introduction of electronic passports, closed blockchain technologies, a unified system of non–cash payments and the rejection of cash, which, according to the authors, will contribute to the restructuring and modernization of the pension system. The creation of a closed decentralized database of the work experience of the population will facilitate the tracking of their work activity, optimize the implementation of specific federal programs and the formation of socio-economic forecasts of the country’s development.

Keywords

• state pensions
• social benefits
• total number of pensioners
• retirement age
• pension of the future
• client-centricity
• modernization of the pension system