The mediating effect of emotional intelligence on the performance of Imam Khomeini Hospital Staff in Tehran

Abstract

Background: The quality of services is significant factors in evaluating the performance of organizations. The purpose of this research was to examine how emotional intelligence mediated the performance of Tehran's Imam Khomeini Medical personnel. Methods: A questionnaire was employed in this practical cross-sectional investigation. Its constituent parts were ascertained by a review of relevant literature in the form of the first suggested model and verification by professionals in the fields of management and healthcare. The Ale-Omran Hospital service quality indicators, Salovey & Mayer's emotional intelligence emotions, and questionnaires evaluating customer expectations and perceptions were among the study's instruments. In this regard, 360 questionnaires were sent online using random stratified sampling. Exploratory and confirmatory factor analysis and validity were analyzed. Results: At 0.6, the coefficient of determination, or R2, suggests that the predictor variables account for 60% of the variation in the dependent variable. When it comes to increasing quality-oriented services, "setting strategic goals" has a greater impact than other predictor factors, according to the F2 value of the effect size of the predictor variables. The association between quality-oriented services and quality-oriented structure is therefore verified, with emotional intelligence acting as a mediating factor. Conclusion: Hospital organizational structures must take into consideration the elements that are effective in providing high-quality medical services from the perspective of their patients, given the mediating role that emotional intelligence plays in the relationship between quality-oriented services and quality-oriented structures.

Keywords

• Emotional Intelligence
• Health Services
• Organization and Administration