South African Journal of Information Management (Aug 2024)
Privacy Paradox in Industry 4.0: A review of library information services and data protection
Abstract
Background: In the wake of Industry 4.0, libraries are integrating Fourth Industrial Revolution (4IR) technologies to enhance efficiency. However, this shift in practice raises ethical and privacy concerns, particularly regarding the Protection of Personal Information Act (PoPI Act). Objectives: This literature review explores the ethical and privacy challenges posed by 4IR technologies in delivering information services to library patrons including the impact on PoPI Act compliance in addressing data privacy concerns. Method: Adopting a systematic approach, this literature review employs the Preferred Reporting Items for Systematic Reviews and Meta-Analyses flowchart and inclusion criteria focussed on 4IR in libraries and its relation to the PoPI Act. Peer-reviewed articles in English from 2013 to 2023 were sourced from scholarly databases. Results: The review highlights the transformation of academic library services in the 4IR era and the consequent privacy challenges. Concerns arise from advanced library systems and extensive data retention. While libraries operate non-profitably, the adoption of 4IR technologies for data acquisition mirrors commercial practices, raising ethical questions. Patron privacy issues extend beyond traditional data collection to potential misuse and improper data handling as libraries often work with vendors. Conclusion: The integration of 4IR technologies in academic libraries necessitates a delicate balance between improved services and safeguarding user privacy and the PoPI Act serves as a crucial regulatory framework. Librarians must navigate the evolving landscape of data ethics, emphasising transparency, accountability and adherence to privacy legislation. Contribution: The introduction of artificial intelligence and 4IR technologies to library information services has unlimited possibilities including countering misinformation and disinformation, and the expansion of library services to tech-savvy users beyond the physical walls of the library building. However, the deployment of these technologies raises new questions about ethical concerns that the use of these technologies poses to information professionals in the rendition of library services. The results of this study will be useful for policy and professional practice in taking full advantage of 4IR technologies and services.
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