The case study conducted at the Gura Ocniței Village Hall aimed to analyze the role of communication in improving the performance of public servants

Abstract

The case study conducted at the Gura Ocniței Village Hall aimed to analyze the role of communication in improving the performance of public servants. Qualitative research methods, such as interviews and direct observations of employee behavior, were used to achieve this goal. The study results showed that effective communication between employees and between employees and citizens has a significant impact on the performance of public servants. Clear and open communication can lead to greater employee engagement and motivation, improved citizen relations, and better conflict management. Additionally, the study found that certain communication problems can have a negative impact on the performance of public servants, such as insufficient or ambiguous information, delayed or inadequate communication of decisions, and a lack of communication with citizens. In conclusion, this study demonstrated the importance of communication within the Gura Ocniței Village Hall and suggested that investing in developing employees\’ communication skills could lead to better performance and better relations with citizens.

Keywords

• communication
• civil servants
• principles