African Journal of Hospitality, Tourism and Leisure (Jan 2020)

A study of the impact of financial performance in tourists and travel agencies by applying a Total Quality Management approach

  • Tariq Irmaan Abbas

Journal volume & issue
Vol. 9, no. 1


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The aim of the study was to assess the impact of TQM applications on the financial performance indicators of government sector organizations. The importance of this research springs from the general trend of interest in the development of this important sector and work to raise the level of performance to meet the rapid changes in the needs of the individual and society. This helps organizations to achieve levels of performance that contribute to attract investors and create jobs that enhance the national income of the country. The results of the research have shown a positive impact of the applications of TQM on financial performance despite the existence of some obstacles existing. The study recommended the need to overcome the obstacles to the application of quality management through providing programs focusing on the methods and tools of techniques to solve quality problems and develop the skills of workers for continuous improvement and encourage the initiative in providing ideas and solutions to quality problems.