Modern View on Information Services Provided by Service Centers of the Ministry of Internal Affairs of Ukraine

Abstract

Procedures for the implementation of information services provided by service centers of the Ministry of Internal Affairs of Ukraine have been studied. The analysis of doctrinal provisions allowed us to conclude about the multiplicity of information services and differences in the procedure for their provision, which necessitated the classification of these procedures in order to identify their fundamental features, namely: depending on the subject of provision; according to the method of providing information; depending on the need for payment; depending on the availability of the information service procedure; according to the definition of the range of consumers; depending on the possibility of refusing to provide this type of administrative services; according to the content of the information service. The authors have singled out specific features of information services provided by service centers of the Ministry of Internal Affairs of Ukraine, which significantly distinguish them from other types (permit and registration) services, in particular: can be provided both personalized and non-personalized; the vast majority of information services are provided in electronic form and do not require a personal application to the service centers of the Ministry of Internal Affairs of Ukraine; almost all information services are provided free of charge; most information services do not have procedures because they are provided automatically online; relative limitation of the scope of information administrative services that are reduced to: registration, operation, including driver skills, certificates of international standard providing the right to drive a vehicle, and the sale of a vehicle, as well as providing information from the information resources of the Ministry of Internal Affairs of Ukraine. The authors have offered to amend the current legislation in terms of improving the procedure for the implementation of information services provided by service centers of the Ministry of Internal Affairs of Ukraine.

Keywords

• administrative services
• information services
• procedures
• service centers of the ministry of internal affairs
• traffic safety
• transport facilities.