Measuring the Factors of Iranian Governmental Organizations’ Enterprise Portals

Abstract

This research investigates factors of enterprise portals of governmental organizations of Iran. Methods used in this research are literature and descriptive survey. Data was gathered by a researcher-made checklist for enterprise portal factors in the enterprise portals of governmental organizations of Iran. The checklist contains six factors that are content management, document management, collaboration and communication, user experience and relationship management, news and security. These factors contained 38 criteria and 49 extracted questions. Research population includes all of the websites of governmental organizations of Iran that claimed that they were enterprise portals; they are 97 enterprise portals which were identified from the Portal of Electronic Services of Iran in June 2008. The results of the research showed that content management, document management and security had qualified degrees whereas other factors i.e. collaboration and communication, user experience and relationship management and news had disqualified degrees. The comparison of the portals revealed that the portal of Tejarat Bank in content management, the portals of President Deputy Strategic Planning and Control, Industrial Development and Renovation Organization of Iran and Hamedan Municipality in document management, the portal of Tejarat Bank in collaboration and communication, the portal of Ports and Maritime Organization in user experience and relationship management, the portal of Hamedan Municipality in news and the portals of Products and Services Coding National Center of Iran, Kish Free Zone Organization, Iranian Blood Transfusion Organization, Hamedan Municipality, Ministry of I.C.T , Social Security Organization, Ministry of Cooperatives and East Azarbaijan Industries and Mines Organization in Security had the highest degrees.