SATISFACTION WITH THE WORK OF MEDICAL STAFF WITH DIFFERENT STYLES OF BEHAVIOR IN CONFLICT

Abstract

Background. The success of a medical organization, as well as the quality of medical services to patients, depends on the satisfaction of medical workers. This is due to the fact that job satisfaction is one of the key factors influencing motivation, the psychological climate in the team, labor efficiency, and employee loyalty. The presence of rumination in healthcare teams may lead to decreased job satisfaction. On the one hand, conflicts can contribute to the development of communication between employees, on the other hand, they can worsen relationships. The purpose is to study the influence of teamwork on the job satisfaction of healthcare workers. Methods. 86 medical workers took part in the training, including doctors, nursing and junior medical staff. To study job satisfaction and violations with its indicators, the methods “Attitude of employees of a medical organization to patient safety” (SAQ) (J. Sexton et al., Russian version by K.N. Tsaranov et al.) and “Methodology for studying the integrity of labor” (N.P. Fetiskin, V.V. Kozlov, G.M. To study a person’s predisposition to conflict behavior, the “Type of Behavior in Conflict” technique (Thomas-Kilmann Test) was used. Statistical study was carried out using Mann-Whitney tests, Spearman correlation analysis and regression analysis. Results. The majority of representatives of the world market are satisfied with their activities; they prefer such styles of behavior in conflict as cooperation and flight. For health workers, choosing unconstructive solutions to resolve conflict are prerequisites for ensuring job satisfaction in good working conditions. For medical developers choosing constructive solutions, conflict resolution requires that job satisfaction conditions be achieved, which are negotiated with department-level management. Conclusion. Increasing the job satisfaction of healthcare workers is an important aspect for ensuring high-quality and efficient healthcare delivery to patients, as well as reducing work-related consequences. It is necessary to provide employees with working conditions that meet their requirements, provide opportunities for professional growth and training, as well as support and understanding from management and the team.

Keywords

• job satisfaction
• conflicts in the team
• medical workers
• psychological safety