Structures Surrounding the ‘User’ in User Engagement: Gender-based Violence Design Engagements

Abstract

User engagement is a dynamic social process influenced by who is involved and how. Here we argue that designers must account for the structural conditions of users’ lives, as they may have safety, accountability, and political implications. We review current scholarship in the area of user configuration and engagement from a ‘structural’ viewpoint of gender-based violence (GBV), to better understand such considerations. We propose three dimensions that might support designers in deepening their engagement in this area, namely: construction of the user, engagement within the context, and the designers’ position. We combine these dimensions as a framework to review and compare examples of designed outcomes for GBV prevention. This article suggests thoughts and questions to be considered by designers for thinking more structurally about GBV design, and for other contexts involving people experiencing vulnerability.

Keywords

• User
• Engagement
• Social structures
• Gender-based violence
• Inclusive design