Twitter Users’ Privacy Behavior: A Reasoned Action Approach

Abstract

Social networking sites have become a predominant means of communication across the globe. Activities on these sites generate massive amounts of personal information and raise concerns about its potential abuse. Means designed to protect the user’s privacy and prevent exploitation of confidential data often go unused. In this study, we draw on the theory of planned behavior, a reasoned action approach, to explain intentions to adopt privacy behaviors on social networking sites, with a focus on Twitter users. Consistent with the theory, an online survey of Twitter users ( n = 1,060) found that instrumental and experiential attitudes and descriptive and injunctive subjective norms regarding these behaviors were direct predictors of intentions. Perceived behavioral control had a moderating effect, such that subjective norm was a better predictor of intentions for participants high as opposed to low in perceived control. We briefly discuss the implications of these results for developing theory-driven and evidence-based interventions to promote privacy behavior.