Research on User Experience and Needs of Virtual Reality Learning Home Appliances

Abstract

The surge in e-commerce and the COVID-19 pandemic has dramatically driven the demand for home appliances. However, this surge has also resulted in a proportional increase in electrical accidents. Furthermore, the current product manual does not provide users with intuitive and timely information. Virtual reality (VR) can deliver effective learning information with its exceptional simulation capabilities and immersive content. Thus, we explored the application of VR to enhance home appliances’ display and user experience for user demand to deliver the manuals on the appliances and promote safe uses. A purposive sampling technique was employed, and 12 target users participated in the in-depth interviews. In the study, the VR application of the home appliance product experience and learning showed positive outcomes. The results can be used as a reference for future design. According to the users’ feedback, we summarized and proposed eight future design directions for enhancing the virtual home appliance experience.

Keywords

• virtual reality
• home appliance
• user experience
• service design