Effectiveness of automated appointment reminders in psychosis community services: a randomised controlled trial
Eugenia Kravariti,
Christopher Reeve-Mates,
Rafaela Da Gama Pires,
Elias Tsakanikos,
Daniel Hayes,
Siobhan Renshaw,
Sarah McAllister,
Vishal Bhavsar,
Pam Patterson,
Emily Daley,
Jane Stewart,
Megan Pritchard,
Hitesh Shetty,
Rosalind Ramsay,
Rocio Perez-Iglesias,
Philip McGuire
Affiliations
Eugenia Kravariti
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK
Christopher Reeve-Mates
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK
Rafaela Da Gama Pires
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK
Elias Tsakanikos
University of Roehampton, Department of Psychology, London, UK
Daniel Hayes
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and Evidence Based Practice Unit, UCL and Anna Freud National Centre for Children and Families, London, UK
Siobhan Renshaw
Brunel University London, Department of Psychology, Middlesex, UK
Sarah McAllister
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Vishal Bhavsar
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Pam Patterson
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Emily Daley
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Jane Stewart
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Megan Pritchard
King’s College London, Department of Psychological Medicine, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and The National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) at South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology & Neuroscience at King’s College London, King’s Health Partners Academic Health Sciences Centre, London, UK
Hitesh Shetty
The National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) at South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology & Neuroscience at King’s College London, King’s Health Partners Academic Health Sciences Centre, London, UK
Rosalind Ramsay
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
Rocio Perez-Iglesias
CIBERSAM: Centro Investigación Biomédica en Red Salud Mental, Santander, Spain
Philip McGuire
King’s College London, Department of Psychosis Studies, Institute of Psychiatry, Psychology & Neuroscience, London, UK, and South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital, Kent, UK
We report on the first open-label, parallel group randomised controlled trial of automated appointment reminders in a psychosis community service in the UK. Ninety-five patients were randomly allocated to receiving/not receiving automated messaging reminders 7 days and 1 day before appointments. All ‘Attended’ and ‘Missed’ appointment outcomes over 6 months were analysed using cluster regression analysis. Reminded appointments were significantly more frequently attended than non-reminded appointments (unadjusted odds ratio (OR) = 3.54, 95% CI 1.36–9.22, P = 0.01; adjusted OR = 2.95, 95% CI 1.05–8.85, P < 0.05). Automated messaging reminders can provide a robust strategy for promoting engagement with psychosis services.
