PUBLIC SECTOR PERFORMANCE MEASUREMENT IN SLOVENIA – SELECTED CONCEPTS AND CASES

Abstract

In this paper the authors discuss and review different conceptual and methodological issues related to the performance measurement in the public sector. In particular, a composition of Public Sector Performance (PSP) and Public Sector Efficiency (PSE) indicators as well as Data Envelopment Analysis (DEA) are presented and applied to Slovenia. The results show that Slovenia has relatively low efficiency in the public sector, even in comparisons to some new EU member states (such as Cyprus and Estonia). Additionally, the system of performance indicators developed for a particular public administrative institution (i.e. tax administration) in Slovenia will be reviewed. The purpose of the analysis is to set a system of performance indicators that eliminates most of the imbalance in the information available to managers and owners in planning and comparisons between public institutions, makes decision-making easier for management, and promotes efficiency and effectiveness within an institution.