IDENTIFICATION OF FACTORS FOR PROVIDING THE HIGHER EDUCATION QUALITY ASSURANCE FOR STUDENTS

Abstract

The goal of this paper is to estimate the factors for providing the higher education quality assurance for students through ICT and to increase motivation of students to learn the disciplines. European Foundation for Quality Management Excellence Model helps to develop business process for quality assurance. At the same time, ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Model explains how to implement these changes. We estimated the impact of relevant factors on satisfactory level of students. Among the factors are duplications in the topics of disciplines, taking into account surveys for disciplines, transparency of evaluation criteria and feedback on students' work. The model helps determine the individual impact of each relevant factor on quality assurance and to prepare recommendations from implementation to institutionalization phase for providing the higher education quality assurance for students through ICT.

Keywords

• quality assurance
• ict
• feedback
• academic integrity
• institutionalization phase