Assessment of a Contribution of “Hotlines” Work to Development of Communication Channels between Public Authorities and Institutes of Civil Society

Abstract

The article analyzes the experience of interaction of public authorities of the constituent entities of the Russian Federation in the field of health protection with civil society institutions through the use of telecommunication systems. The author has studied in detail the main characteristics of the work of the “hot lines”, such as: number, date of creation, monthly average workload, as well as the subject matter of the calls. The use of the study, including the mathematical apparatus, made it possible to identify the strengths and weaknesses of this communication resource, as well as identify the possibilities for its further development to improve communication between government bodies and civil society institutions.

Keywords

• «hot lines»
• feedback
• state policy in the field of public health
• openness
• communications in the field of public health