Outcomes of Honoring the Client Project alongside Health Development Project in Sari Imam Khomeini Hospital, Iran 2015

Abstract

Background and purpose: One of the indices that assess the efficacy and progress of health sector is the clients’ satisfaction with hospital services. To promote this index, Honoring the Client project was proposed in Iran. Client-orientation is of great importance in today’s world, so, we have decided to evaluate this project in Sari Imam Khomeini Hospital (hospitalization wards) along with Health Development Program in 2015. Materials and methods: A cross-sectional study was done in Sari Imam Khomeini Hospital, affiliated with Mazandaran University of Medical Sciences. The study population consisted of 2800 and a sample of 328 subjects were randomly selected. A questionnaire was designed by the University and its validity was verified by researchers using alpha-Cronbach. Data analysis was done by measures of central tendncy in SPSS V.20. Results: The satisfaction rate from hospital services, nursing services, and medical cares were (p<0.005( 43.83%, 53.46%, and 68.15%, respectively. Conclusion: Implementation of the Honoring the Client Project was successful in Sari Imam Khomeini Hospital. This project would be more fruitful if performed alongside Health Development Program, the Hoteling Project and regular monitoring of the hospitals.

Keywords

• client appreciation project
• client
• hospital