Integrating Student Trust in a Conceptual Model for Assessing Learning Management System Success in Higher Education: An Empirical Analysis

Abstract

Romanian universities face the challenge of implementing learning management systems (LMS) while introducing blended learning (BL) in their academic programs. In order to benefit from this educational concept, it is imperative to determine whether the LMS provides added value to the university. After an extensive literature review, we designed a conceptual model for the LMS success, by combining constructs from previous well-established models and adding the user trust dimension. To test this model, we conducted a case study on the premises of the Faculty of Cybernetics, Statistics and Economic Informatics at The Bucharest University of Economic Studies. The network of determinants was examined for validation and relationships, using structural equation modeling. This paper details our findings with regard to the newly tested hypotheses, with an emphasis on the role of the user trust dimension.

Keywords

• LMS success
• structural equation modeling
• user satisfaction
• user trust
• user loyalty