Pro-quality activities in the public finance sector unit. The importance and role of the integrated management system in the opinion of people in managerial positions and other employees

Journal of Modern Science. 2018;35(4):331-352 DOI 10.13166/jms/84825


Journal Homepage

Journal Title: Journal of Modern Science

ISSN: 1734-2031 (Print); 2391-789X (Online)

Publisher: Wyższa Szkoła Gospodarki Euroregionalnej im. Alcide De Gasperi

LCC Subject Category: Social Sciences

Country of publisher: Poland

Language of fulltext: Ukrainian, Slovak, Polish, Russian, English, Italian

Full-text formats available: PDF



Elwira Gross -Gołacka (Wyższa Szkoła Gospodarki Euroregionalnej im. Alcide De Gasperi w Józefowie)


Double blind peer review

Editorial Board

Instructions for authors

Time From Submission to Publication: 5 weeks


Abstract | Full Text

Quality management is the task of all managers to perform management functions in relation to the quality of the managed system and the quality of its components. This is an approach in which quality is the most important issue in management decisions. In times of increasing customer demand and changing management standards in public finance, bolder models and methods of improving the quality of public services are becoming increasingly bold, taking into account the expectations and needs of today’s public. The aim of this article is to present the state of quality policy management in a public finance sector unit, including the assessment of the degree of implementation of the integrated management system (IMS) in the organization and its impact on the performance of the tasks of the office. The goal was achieved through literature studies, source documentation analysis, and empirical research examining the functioning of the IMS at the office, including access to resources such as knowledge or information. The areas of competence and involvement of those in managerial positions and other employees were also assessed, particularly important in the building and improvement of IMS. Conclusions from the research indicate that it is crucial to understand common problems of quality, to define it and to create a friendly environment through a pro-quality organizational culture that will allow building a pro-quality orientation.