Decision - making support system at booking and accommodation of hotel complex clients on the basis of GENSYM G2 corp integrated environment

Abstract

The article discusses issues related to the theory and practice of research and development of control subsystem of the hotel complex. System of the production rules is formed on the basis of Gensym G2 Corp integrated environment that lets to carry on the continuous control of the hotel complex and to monitor in the real-time mode all the events related to the condition of the number of rooms. The developed system based on the knowledge base allows to temporarily replace an administrator in his absence to let the common operator to serve the clients. The system helps to make decisions about the accommodation of the clients to minimize the time required for registration to avoid the formation of the customer queues.

Keywords

• гостиничный комплекс
• интеллектуальная система
• система поддержки принятия решений
• продукционные правила
• моделирование
• база знаний
• управление предприятием