CSR, Employee Job Attitude and Behavior: Saudi Bank Experience

Abstract

The present study explores the relation- ship between the external CSR practices of the organizations and employees’ job satisfaction, employee engagement and organizational cit- izenship behavior in the context of the Saudi banking industry. A positive relationship between CSR and employee job satisfaction, employee engagement and organizational citizenship be- havior related to the organization is observed. However, the organizational citizenship behavior related to individual is found unrelated to CSR. The theoretical foundation of the study is ground- ed in the spirit of social identity theory (Tajfel and Turner, 1979) and social exchange theory (Blau, 1964). The study implies that involvement in ex- ternal CSR may be a determinant for maintaining a motivated and enthusiastic workforce.

Keywords

• corporate social responsibility, job engagement, job satisfaction, organizational citizenship behavior, organizational engagement