Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran

Abstract

Objectives: The present study investigates the state of administration of information technology services in libraries and special information centers in metropolitan Tehran Methodology: A quantitative approach was used using literature survey. 131 libraries and Special Information Center were selected in Tehran Area. Findings: Statistical Analysis confirmed the non-compliance with four out of seven evaluation criteria. These were planning and implementation of service management, service processes, control processes and presentation. No concrete theory was developed regarding the remaining criteria of management system, communication processes, and solution processes

Keywords

• iso/iec20000:2005
• itc management
• special libraries