The nexus between collection-and-delivery points and consumers’ adoption intention: the role of country culture

Abstract

This research aims to conduct a bibliometric analysis and literature review to identify the primary themes and emerging trends in the field of collection-and-delivery points (CDPs) over recent years. We thoroughly examined 36 articles extracted from 408 papers published from 2000 to 2023, resulting from the search on the Web of Science database. This procedure offers a thorough grasp of the conceptual structure in the area, encompassing its historical context through co-citation analysis as well as contemporary patterns and advancements via bibliographic coupling and co-occurrence text analysis. As new logistics technologies such as CDPs are introduced across different countries, the cultural dynamics within each nation play a significant role in influencing the diffusion of these innovations. We noticeably provide a new cultural lens for factors influencing consumers’ adoption intentions towards CDPs by proposing a matrix in terms of individualist/collectivist societies and rational/irrational factors. This will help researchers and practitioners in the decision-making process when designing a CDP system.

Keywords

• Collection-and-delivery
• consumer adoption
• intention
• bibliometric
• individualist/collectivist
• Consumer Psychology