Service Inclusion for the Wellbeing of People with Intellectual and Developmental Disabilities

Abstract

People with disabilities still find it extremely difficult to fully participate in society despite the international community’s strong commitment to inclusive and sustainable development. Through the lens of service science, we aim to frame the concept of service inclusion as a value-co-creation among the actors of the system supporting the well-being of people with intellectual and developmental disabilities (IDD). Based on a service-dominant logic, we establish linkages between service inclusion, the goals of sustainable development, and the socio-ecological context. We extract a conceptualization around the sustainability of inclusive services for the well-being of people with IDD, indicated by sustainable value co-creation and exchange through continued service availability across the spheres of interaction in the socio-ecological context. With this work, we extend the potential for a wider research agenda on service inclusion for the well-being of people with IDD, tied to service design practices that focus on the priorities of the people with IDD.