Enhancing e-commerce recommendation systems through approach of buyer's self-construal: necessity, theoretical ground, synthesis of a six-step model, and research agenda

Abstract

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The current recommendation system predominantly relies on evidential factors such as behavioral outcomes and purchasing history. However, limited research has been conducted to explore the use of psychological data in these algorithms, such as consumers' self-perceived identities. Based on the gap identified and the soaring significance of levering the non-purchasing data, this study presents a methodology to quantify consumers' self-identities to help examine the relationship between these psychological cues and decision-making in an e-commerce context, focusing on the projective self, which has been overlooked in previous research. This research is expected to contribute to a better understanding of the cause of inconsistency in similar studies and provide a basis for further exploration of the impact of self-concepts on consumer behavior. The coding method in grounded theory, in conjunction with the synthesis of literature analysis, was employed to generate the final approach and solution in this study as they provide a robust and rigorous basis for the findings and recommendations presented in this study.

Keywords

• self-construal
• collaborative filtering algorithm
• grounded theory (GT)
• psychology informed
• cold-start problem
• data-sparsity problem