Leadership behaviors influence medical staff’s satisfaction and performance public hospitals in Ho Chi Minh City

Abstract

This quantitative study with a sample size of 938 surveys collected from the medical staff of 5 public hospitals in Ho Chi Minh City aims to identify which leadership behaviors significantly influence medical staff’s job satisfaction and performance in public hospitals. The least-squares method of PLS-SEM was used with Smart PLS 3.0 software, non-parametric Bootstrapping with 2,000 repetitions for evaluation and validation of scales and test of hypotheses. The results showedthat there are 2 factors of transactional leadership; contingent reward and management by exception (active) and 1 factor of transformational leadership; idealized influences (attributes) significantly affect medical staff’s satisfaction and performance in public hospitals. The study also identified a positive impact of job satisfaction on performance.

Keywords

• chuyển hóa
• hài lòng
• hiệu suất
• trao đổi