Emotional intelligence as an aspect in the performance of the work of a global manager

Abstract

Research background: Emotional intelligence is a set of emotional and social abilities and skills of a manager. Nowadays, the environment is global and very complex, and the association between emotional intelligence and performance in enterprises remains an important area of worry for managers and employees' globally. The article focuses on the aspect and abilities of managers dealing with increasing the performance of their subordinates, their relationships in the workplace, division of labour and the overall organization of the team regarding their emotions and individual feeling of importance in the work process. Purpose of the article: The aim of the survey was to find out how today's managers behave in common situations that occur in the daily work of managers. It was also investigated to what extent managers use emotional intelligence and whether they are emotionally stable enough to work as a manager. Methods: A questionnaire survey was attended by managers. The questionnaire contained two parts. Firstly, the filtering questions and secondly, the specific situations in managerial life were analyzed, from which the level of emotional intelligence of the given manager was evaluated. Findings & Value added: These results in the work served to suggest improving awareness and the importance of emotional intelligence in work environments. The knowledge gained from the questionnaire will help in possible further research to create similar activities and improvements to imply emotional intelligence in more efficient operation of the company. A manager with high emotional intelligence can communicate effectively with others, can tolerate, solve problems, and build relationships with and between his employees.

Keywords

• emotional intelligence
• management
• organization
• working environment
• employment
• performance