USES OF THE BALANCED SCORECARD SYSTEM IN THE STRATEGIC PLANNING AND THE IMPROVEMENT OF THE JUDICIARY FUNCTIONING

Abstract

The necessary steps for the implementation of quality management in the Romanian judiciary must be focused on each of its phases, respectively throughout the whole cycle planning - execution - evaluation - improvement. Starting from the reality that quality management in the Romanian courts was taken fragmented, disregarding some essential phases, like the importance of strategic planning or the quality principle of customer orientation, the study proposes a useful tool for judicial managers -the Balanced Scorecard system. The challenge of the research is to answer whether it is possible to adapt a model designed for commercial organizations and to prove its utility in improving judicial management

Keywords

• Balanced Scorecard
• judicial management
• strategic planning
• quality improvement