Resilience and risk management in cybersecurity: A grounded theory study of emotional, psychological, and organizational dynamics

Abstract

This Grounded Theory examines the in-depth dynamics of cybersecurity professionals working in financial organizations regarding stress management, risk handling, communication challenges, and perceived benefits from work. This study conducted a grounded theory approach with cybersecurity professionals through in-depth interviews to comprehensively understand these dynamics. The findings identify critical themes about emotional and psychological resilience, effective risk management strategies, overcoming communication challenges, and recognizing organizational and personal benefits from robust cybersecurity practices. The current research highlights that for better well-being and performance of cybersecurity teams, extensive support systems, proactive risk management, and communication are very important and should be embedded within organizations. By utilizing the grounded theory, this study offers a nuanced exploration of the complex and entwined factors that impact daily operations and the overall effectiveness of cybersecurity professionals, offering valuable insights for improving organizational policies and creating a supportive work environment. These findings suggest, most importantly, that robust support systems, risk assessments, clear communication protocols, and training opportunities should be developed and operationalized in financial organizations to help professionals reduce stress at work and strengthen resilience factors. Not only does this research project cover significant gaps in the literature, but it also really helps financial organizations further improve their currently existing cybersecurity strategies to better support personnel by using this framework.

Keywords

• Cybersecurity
• Financial organizations
• Qualitative analysis
• Cyber resilience
• Risk management
• Communication