Personal Predictors of Professional Burnout in Employees of Multifunctional Public Services Centers

Abstract

n the rapidly changing world, professional burnout is an important research issue because it has a long-term effect on human well-being. The article describes the phenomenon of professional burnout in employees of multifunctional public services centers. The research revealed a correlation between professional burnout, emotional intelligence, affective empathy, professional motivation, and personality traits in the Big Five model. The study involved 367 employees of multifunctional centers in the city of Perm and the Perm Region, Russia. Strong neuroticism, introversion, and low conscientiousness were associated with professional burnout, while a high level of emotional intelligence reduced its chances. Controlled motivation increased the risk of burnout while autonomous motivation proved to be a protective factor. The research revealed a number of personal predictors of professional burnout in client-oriented environment, which deepens the understanding of this phenomenon and develops effective prevention programs. The research results can help to develop recommendations on emotional stability and professional effectiveness of employees of various socio-intensive professions.

Keywords

• professional burnout
• emotional intelligence
• affective empathy
• personality traits
• professional motivation
• employees of multifunctional centers
• stress