PROFESSIONAL COMMUNICATION IN COMPANIES

Abstract

The paper focuses on the issue of professional communication in companies. Communication is the art of transmitting messages and deciphering different information. The term professional communication refers to the various forms of speaking, listening, writing and responding carried out both in and beyond the workplace, whether in person or electronically. From meetings and presentations to memos and emails to marketing materials and annual reports in business communication, it is essential to take a professional and formal tone to make the best impression on colleagues, supervisors, or customers. The ability to communicate with people both inside and outside an organisation is a key characteristic of successful business builders. Effective communication strengthens the connections between a company and all of its stakeholders and benefits businesses in numerous ways: stronger decision making and faster problem solving; earlier warning of potential problems; increased productivity and steadier workflow; stronger business relationships; clearer and more persuasive marketing messages; enhanced professional images for both employers and companies; lower employee turnover and higher employee satisfaction; and better financial results and higher return for investors. Usually in organizations there are two types of communication networks: formal and informal. Formal communication networks are those through which messages circulate on official channels, information moves within the chain of command where almost everything is established and regulated by well specified rules. This type of communication is influenced by many factors including the structure of the organization, the type of technology used. Informal communication networks operate through spontaneously created informal channels. Such networks are diffused and sometimes only overlap with formal ones. Informal communication networks operate through spontaneously created informal channels. The informal circuit can be unexpected even for the members of the organization. This circuit appears in the context of professional-affective relationships. In such a network circulates opinions, aspirations, emotions, dissatisfaction and gossip. The dynamics of these channels is uncontrollable, constantly changing. Often the information on informal channels is more honest. Informal communication better corresponds to the psychological needs of people, similarities of age, sex, concerns (professional or otherwise).

Keywords

• professional communication
• information
• organisations
• networks
• ethics
• channels