CHANGES OF PARADIGM IN THE SECRETARIAT PROFESSIONALS MANAGEMENT

Abstract

In this unstable market, with continuous changes, it is necessary that professionals increase their skills and prepare themselves for an overwhelming competitiveness, seeking for developmental alternatives. Secretariat professionals evolved and developed over a long trajectory of struggles and achievements, including globalization and technological revolution. Their professional profile has changed over the years and nowadays we observe that they act as co-managers, entrepreneurs, and consultants who work in an operational basis focused on results. The profession has won many victories: profession’s regulation law, code of ethics, establishment of the Secretaries’ National Association, Secretaries’ Labor Union in all Brazilian states, and so forth. However, even after all this evolution, there are companies and managers who do not believe in professional changing paradigms. They believe that secretaries’ work is the same as in past decades. This is the reason why this research sought to investigate which are the desirable skills to the secretariat’s professionals in order to allow them to contribute to the company's results-based management.

Keywords

• Profissional de secretariado
• Gestão por competências