Sistema de Informação e Inovação em Órgão Público de Minas Gerais: sistema de autorização de impressão de documentos fiscais

Abstract

This research evaluate the innovation of a certain state public service, from system deployment Issue Electronic Invoice in the state of Minas Gerais. This is a descriptive exploratory study. The public involved in this research were employees of Minas Gerais State Finance Department Superintendence that used the new e-gov software. There were two stages of research: onequantitative (survey) and other based in interviews. The results showed improvement in productivity, quality, performance and cost savings to the user's external service. In conclusion we can see that the innovations incorporated in the organ studied were perceived by employees and demonstrated relationship with efficiency and effectiveness and also with the chan-link model. It also can be seen that the study advances in the diagnosis and analysis of innovative systems in the public sector and we may suggest use this research instrument is other organizations to compare results and indicate future improvements in the instrument.

Keywords

• Innovation
• E-Services
• Quality Services
• Public Service