Sto godina Teorije redova čekanja / A hundred years of the Queueing Theory

Abstract

U radu je prikazan nastanak i razvoj Teorije redova čekanja, poznate i kao Teorija masovnog opsluživanja. Opisan je i istorijsko-tehnološki kontekst vremena u kojem je došlo do publikovanja prvih radova u oblasti koja će se kasnije razviti u samostalnu naučnu disciplinu. U 2009. godini Teorija redova čekanja navršava čitav vek od svog nastanka. / The paper presents a short review of histrorical development of the Queueing Theory, also known as Theory of Waiting Lines or Theory of Mass Servicing. We described historical and technological conditions at the time when first Queueing Theory papers were published. The motivation for this report comes from fact that the year 2009 is the 100th birthday of this theory.

Keywords

• masovno opsluživanje
• redovi čekanja
• Erlang
• Queueing Theory
• Theory of Waiting Lines