Holos (Dec 2019)

CRITICAL SUCCESS FACTORS IN THE IMPLEMENTATION OF INFORMATION SYSTEMS FROM THE PERCEPTION OF USERS: A PUBLIC SECTOR EXPERIENCE

  • Platini Gomes Fonseca,
  • Dennis Marinho Oliveira Ramalho de Souza,
  • Ernani Marques dos Santos,
  • Tainã Gomes Barbosa dos Santos,
  • Morjane Armstrong Santos de Miranda

DOI
https://doi.org/10.15628/holos.2019.8190
Journal volume & issue
Vol. 3, no. 0
pp. 1 – 19

Abstract

Read online

The objective of the article is to identify the perception of users of the Decision Support System (DSS), used by the Federal University of Brazil (UNIVASF), about the management of the Critical Success Factors (CSF) in the implementation of the Information System. The research, descriptive and quantitative, had data collected through a structured questionnaire, applied to Decision Support System users of the Federal University. The results reveal that organizational factors were perceived as those that received more adequate management, when compared to technological CSFs, while compliance with legislation was the factor that obtained the highest positive perception index. It should also be noted that preventive corrective initiatives adopted by managers were not sufficient, leading to this factor being the one with the least positive perception of adequate management. In addition, the career can affect to a certain extent the level of perception Management of the process of implementation of the information system.

Keywords